Terms of Service

1. Introduction

Welcome to BRM Agency ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our website located at brmagency.co and our services, including but not limited to e-commerce consulting, store creation, marketing services, and our SaaS products (24Seven.ai and Hiboo).

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

2. Services

BRM Agency provides the following services:

• E-commerce store creation and development (Shopify)
• Strategic consulting and performance audits
• Conversion Rate Optimization (CRO)
• Influencer marketing campaigns
• Email marketing and CRM automation (Klaviyo)
• Paid advertising management (Meta, Google, TikTok)
• SaaS products: 24Seven.ai (AI customer service) and Hiboo (Ads governance)

3. Client Obligations

As a client of BRM Agency, you agree to:

• Provide accurate and complete information necessary for the delivery of services
• Grant necessary access to platforms, accounts, and data required for service delivery
• Respond to communications and requests for feedback in a timely manner
• Pay all fees as agreed upon in your service agreement
• Comply with all applicable laws and regulations in your jurisdiction

4. Intellectual Property

Unless otherwise stated in a specific service agreement:

• BRM Agency retains ownership of all proprietary methodologies, tools, and processes
• Custom work created specifically for a client becomes the client's property upon full payment
• BRM Agency may use anonymized case studies for marketing purposes
• Client data remains the exclusive property of the client

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our business relationship. This includes, but is not limited to: business strategies, customer data, financial information, and technical specifications.

6. Payment Terms

Payment terms will be specified in individual service agreements. Generally:

• Project-based work may require an upfront deposit
• Retainer services are billed monthly in advance
• Late payments may result in service suspension
• All fees are exclusive of applicable taxes unless stated otherwise

7. Limitation of Liability

To the maximum extent permitted by law, BRM Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claims under these Terms shall not exceed the amount paid by you to BRM Agency in the twelve (12) months preceding the claim.

8. Termination

Either party may terminate the service agreement with written notice as specified in the individual service agreement. Upon termination:

• Client shall pay for all services rendered up to the termination date
• Access to BRM Agency tools and platforms will be revoked
• Both parties shall return any confidential information
• Provisions regarding confidentiality and intellectual property shall survive termination

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the competent courts of Paris, France.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@brmagency.co